Once in a while you’ll get someone who is actually knowledgeable and helpful. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Up until recently I would have given this app 5+ stars. One of the worst service as I have ever received from a 24 hour roadside assistance company My sister had to come and get me and I left my car in the parking lot. They told me that would not be covered by the insurance. However they told me that the Ford dealership it was being towed to did not have overnight drop off service.I then called Ford pass and ask them to switch the towing from going to the car dealership to my house which was only 5 miles away. I had to look online and find the phone number to the tow company who verified they had my ticket and would be there within an hour. When I try to call the phone number that they gave me for the tow company, you got a recording saying it was not a valid phone number. Worst Roadside Assistance I’ve Ever receivedĪ woman stuck in the dark of a parking lot called in for roadside assistance or rather I did it online and was told in the message back who the roadside assistance tow company would be given the wrong phone number and was told that they would be there seven hours later at 2:55 AM when I called it in at 7:00 PM. The sensor fault was due to 6” of snow on vehicle and the alarm notification was due to me exiting vehicle after using FordPass to remote start the suv. I also got a notification in FordPass for a sensor fault and alarm went off notification which I thought was great as well. After starting FordPass we turn on the radio for him cause he’s spoiled and then lock it with the app, add time to auto start and walk away. We have a dog divider to keep him behind front seats, use child locks to keep him from opening back doors and FordPass locks out the ability for him to roll down windows. We take our dog everywhere so this is why we mention these features. The one-touch button to add more run time to the remote start feature is slick. Built in WiFi allows us to stream a multiple wireless cameras while it runs on auto start mode to monitor him while we are away from the vehicle. Auto climate control ensures it stays one temperature. We use Ford Pass to keep our vehicle running while we leave our Great Dane in the vehicle on warm and cold days. Maybe it’s available on other vehicles and not my SEL trim level. I do wish I could adjust heat/ac within the app. Remote start schedules work perfectly too. No errors or issues Alexa at home integration works 100% of the time too. Works every time and I use it multiple times daily. Just bought a new Ford Escape and this app complements it perfectly. (3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures. Connected service excludes Wi-Fi hotspot. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service and features depend on compatible network availability. (2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Remote starting requires automatic transmission. (1) Remote lock/unlock requires power door locks. Images shown for illustrative purposes only ğordPass feature availability varies by vehicle and country.Ğlectric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3).Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2).FordPass offers the ability to manage your vehicle right from your phone:
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